FAQ

General

What are the operating hours?

Please see operating hours for the King Pleasure© exhibition and Emporium on our home page.

Can I buy tickets at the venue?

There is limited availability for walk-up ticket sales. Onsite ticket sales are subject to availability. Tickets may be sold out. We strongly recommend purchasing tickets in advance.

Where can I park?

Parking is available at The Grand in the lower-level parking garage. Self-parking with validation is available for $4.50 for three hours. After the three-hour self-validation, rates increase to $5.00 each hour to a max of $42.00. The entrance to Self Parking is located between W. 2nd Street and W. 1st Street on S. Olive Street in Los Angeles, CA 90012. Alternatively, the following GPS Coordinates on Google Maps will provide directions: 34.054637, -118.248174

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How long will the exhibition be in Los Angeles?

Jean-Michel Basquiat King Pleasure© will be open through January 1, 2024

Is photography allowed in the exhibition?

Personal photography is allowed inside the exhibition. Commercial photography is strictly prohibited without prior approval. The use of flash, tripods, stabilizers, selfie sticks, gimbals, or lenses over 150mm is strictly prohibited.

Is there a coat check or bag check?

Unfortunately, we do not have a coat check, and visitors are not able to store coats or bags on premise. All backpacks, shoulder bags, and strollers need to stay with you at all times. Bags, backpacks, Scooters, Skateboards, Bicycles and any items larger than 11 x 15 x 5 inches are not permitted. Baby carrier backpacks are not permitted; soft, front-facing baby carriers and strollers are welcome.

Are any items prohibited inside the exhibition?

Outside food or drink (unless for medical purposes), liquids, paint, markers, glass containers, aerosol cans, weapons, and hazardous materials are not permitted. E-cigarettes and smoking are not permitted on premises.

Bags, backpacks, Scooters, Skateboards, Bicycles and any items larger than 11 x 15 x 5 inches are not permitted. Baby carrier backpacks are not permitted; soft, front-facing baby carriers and strollers are welcome.

Where are the restrooms located?

The restrooms are located on the second floor up the escalator.

Who do I contact if I have lost something inside the exhibition?

To report a lost item, please email infokingpleasure@basquiat.com.

Do you offer free wifi?

Yes, free WiFi is available to all visitors.

Do you offer cashless or touchless payment?

Jean-Michel Basquiat: King Pleasure does offer cashless or touchless options. We accept all major debit and credit cards, including American Express and Apple Pay.

Ticketing

How do I purchase a ticket?

All visitors must reserve timed tickets for entry. We encourage you to purchase your tickets online through our website to ensure you can secure your desired date and time. A limited number of tickets are available for purchase on-site at the box office. Tickets are also available for purchase in the King Pleasure Emporium.

Tickets can only be purchased through our ticketing page or on-site at the box office.

Does the time listed on my ticket matter?

Yes, the time listed on your ticket is when you will enter the exhibition. Your ticket is only valid at your reserved time. Please arrive 15 minutes early to enter the queue, as the timed ticket reservations are enforced to ensure the safety of our visitors and staff and to make your experience the best it can be.

How much do tickets cost?

Tickets sell out fast! We suggest purchasing tickets well in advance of your visit.‍

All ticket prices can be found here.

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Do you offer group rates?

Adult Group visits have a 10 person minimum and are $25 per person. You may request a tour guide for an additional $6 per person.

Group Educational Visit rates have a 10 person minimum, $20 per person.

To book a group visit please contact: Groupskingpleasure@Basquiat.com

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Is there a time limit for visits?

No, there is no specific time limit. We encourage visitors to experience Jean-Michel Basquiat: King Pleasure at their own pace, however average visits range from 60 to 75 minutes.

How will I receive my ticket?

After purchasing tickets, you will receive a confirmation via email. To make changes to your ticket, please click on the link provided in the email.

What is your ticket refund policy?

Refunds are not offered. However, we are happy to offer exchanges if you cannot attend at your reserved ticket time. We also allow for name and email changes on a purchased ticket.

WHAT SHOULD I DO IF I AM RUNNING LATE OR UNABLE TO ATTEND THE TIME LISTED ON MY TICKET?

The time listed on your ticket is strictly enforced, and you must arrive 15 minutes prior to your time slot to enter the queue before proceeding into the exhibition. If you are unable to make your ticketed time, please click on the link provided in the email you received with your tickets.

I PURCHASED A TICKET BUT WON’T BE ABLE TO USE IT. MAY I GIVE IT TO SOMEONE ELSE?

Yes, please contact infokingpleasure@basquiat.com to transfer your ticket to someone else.

MY DESIRED DAY AND/OR TIME TO VISIT IS SOLD OUT. IS THERE A WAITLIST?

In the case of a sold-out time slot, please try to find an alternate time to visit us, as sessions occur every 20 minutes. If your desired date is not available, we encourage you to find out about future ticket releases by signing up for our newsletter and following us on Instagram and Facebook for the latest announcements.

Do you offer audio tours?

No, we do not offer audio tours at this time.

I CAN’T FIND MY TICKET. WHAT SHOULD I DO?

You will receive an email and text message with your ticket confirmation after your order is complete. If you did not receive an email or text message, or can no longer find them, please email at infokingpleasure@basquiat.com for assistance. Please be sure to provide the name and email you used for your order.

I WANT TO MODIFY MY TICKET ORDER. HOW DO I ACCESS MY TICKETS?

To modify your order, please click on the link provided in the email you received with your tickets.

HOW CAN I GET ANOTHER COPY OF MY ORDER CONFIRMATION?

Please click on the link provided in the email you received with your tickets. From there, you can resend your confirmation.

I USED THE WRONG EMAIL ON MY ORDER. WHAT SHOULD I DO?

For your security, we do not allow customers to change the email address on an account without signing into the account. Please email infokingpleasure@basquiat.com for assistance.

I HAVE ANOTHER QUESTION ABOUT MY TICKETS THAT IS NOT LISTED HERE. WHAT SHOULD I DO?

If you need assistance, please email infokingpleasure@basquiat.com and a member of our team will get back to you as soon as possible.

WHAT DOES A VIP TICKET INCLUDE?

VIP tickets allow you to arrive any time you like, get 3 hours of free self-parking and receive a complimentary gift.

HOW DO I FIND OUT ABOUT THE FUTURE TICKET RELEASES?

For general news and updates, sign up for our newsletter and follow us on Instagram and Facebook for real-time updates!

CAN I RENT THE EXHIBITION FOR AN EVENT?

Yes, we offer private rentals of the exhibition. To learn more, please email infokingpleasure@basquiat.com.

What are the refund and exchange policies?

Refunds are not offered. However, in the event that you cannot attend for your time and date, you can exchange your ticket for a new date. Only unused tickets are eligible for exchange for upcoming dates that have availability. The tickets must be exhanged prior to your scheduled time. To make an exchange, please click on the link provided in the email you received with your tickets.

Directions and Locations

WHAT IS THE ADDRESS FOR JEAN-MICHEL BASQUIAT: KING PLEASURE?

The Grand LA, 100 South Grand Avenue, Los Angeles, CA, 90012. The entrance is through the courtyard in the center of the complex on the ground floor.

WHERE CAN I PARK?

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WHAT IS THE CLOSEST SUBWAY STATION?

The Grand is located one block from the Civic Ctr/ Grand Park Metro Station.

WHAT IS THE CLOSEST BUS LINE?

The station also has street-level stops for the Red Line, Purple Line, and Silver Line of the Los Angeles Metro Busway system.

Food, Beverage and Retail

ARE FOOD AND DRINKS ALLOWED IN THE EXHIBITION SPACE?

No, food and drinks are not allowed in the gallery space.

WHERE CAN I BUY JEAN-MICHEL BASQUIAT MERCHANDISE?

Merchandise is available at the King Pleasure Emporium shop located within the exhibition. You can also shop our online store at shop.Basquiat.com.

Children and Family

ARE THERE AGE REQUIREMENTS FOR CHILDREN?

There are no age restrictions for children to enter the exhibition. Please note that children under the age of 6 must be accompanied by an adult. Please keep a watchful eye on your children, hold their hand, and monitor their interaction with the exhibition.

IS THERE A DEDICATED NURSING STATION AT JEAN-MICHEL BASQUIAT: KING PLEASURE?

No, there is not a dedicated nursing station on site.

ARE STROLLERS ALLOWED IN THE EXHIBITION SPACE?

Strollers and soft, front-facing baby carriers are permitted.

IS THERE SOMEWHERE I CAN PARK MY STROLLER?

No, stroller parking is not available.

DO YOU OFFER PROGRAMMING FOR CHILDREN AND FAMILIES?

Yes. Stay up-to-date on our events by signing up for our newsletter and following us on Instagram and Facebook for the latest announcements!

Accessibility

IS JEAN-MICHEL BASQUIAT: KING PLEASURE WHEELCHAIR ACCESSIBLE?

Yes, all gallery spaces are wheelchair accessible.

DO YOU OFFER COURTESY WHEELCHAIRS?

Yes, with very limited availability. Wheelchairs should be reserved in advance of your visit. Please write to infokingpleasure@basquiat.com to inquire about wheelchair use.

ARE SERVICE ANIMALS ALLOWED INSIDE?

Yes, service animals are admitted inside the exhibition. No other pets or animals are allowed inside the exhibition.

For specific inquiries about accessibility, or if you need assistance during your visit, please email: infokingpleasure@basquiat.com.

WHERE CAN I DROP OFF AND PICK UP VISITORS?

For specific inquiries about accessibility, or if you need assistance during your visit, please email infokingpleasure@basquiat.com.

Please note that visitors to the exhibition may be photographed, videotaped, or otherwise recorded. By attending, you grant the exhibition permission to use photographs and/or audiovisual recordings in which you appear for archival, documentary, publicity, advertising, or other purposes.

For specific inquiries about accessibility, or if you need assistance during your visit, please email infokingpleasure@basquiat.com.